Cancellation & Refund Policy
At Go Soirée™, we understand that plans change. We strive to balance flexibility for our customers with fairness to vendors, many of whom begin preparations well in advance. Please review our policy carefully before booking.
| Scenario | Refund Eligibility |
| 24-Hour Cancellation Window |  Full refund (including service fee) if canceled within 24 hours of booking submission* |
| Cancel 31+ Days Before Event | Full refund (excluding service fee) |
| Cancel 30 Days or Less Before Event |  No refund |
| Service Fee | Non-refundable after 24-hour cancellation window |
*The 24-hour cancellation window begins at the timestamp when you submit your booking request on our platform. If payment has not been captured, any pending authorization will be voided and no charge will occur. Payments are typically processed within 48 hours of the initial request.
Canceling Bookings with Multiple Vendors
Each item or service must be canceled individually. Canceling one item does not automatically cancel the rest of your order. Uncanceled vendors may still fulfill and charge for services, so please carefully review your cancellation requests.
Refunds
If eligible, refunds will be returned to your original payment method and typically appear within 5-10 business days. If your payment method is no longer active, you are responsible for contacting your bank to retrieve the funds.
Vendor-Initiated Cancellations
Vendors have a 24-hour window after receiving a booking request to cancel without penalty.
If a vendor cancels after this 24-hour period, they are required to provide you with a full refund, including the service fee.
Please review our full Terms of Service for additional payment and legal terms.
Here’s a clear breakdown of refund eligibility for your bookings with Go Soirée.
24-Hour Cancellation Window
Full refund (including service fee) if canceled within 24 hours of booking submission*
Cancel 31+ Days Before Event
Full refund (excluding service fee)
Cancel 30 Days or Less Before Event
No refund
Service Fee
Non-refundable after 24-hour cancellation window