FAQs
Important Note
For detailed guidance on using the Go Soirée platform safely and effectively (including booking tips, communication best practices, and safety recommendations), please refer to our Marketplace Guide. This guide complements our FAQs and policies by outlining user responsibilities and helpful tips for a smooth experience.
Booking & Confirmation
Q: When will I be charged for my booking?
A: When you place a booking request, we only authorize your payment method to confirm it’s valid. Your card may be charged anytime within 48 hours after the request, depending on payment processor timing. Vendors have up to 24 hours to accept or decline your booking request. Payment processing occurs only after vendors have responded and your booking is confirmed.
Q: How do I know when my booking is confirmed?
A: You’ll receive a confirmation notification once all vendors have accepted your booking and your payment has been processed. You can also check your booking status anytime in the app.
Q: How long do vendors have to respond?
A: Vendors have up to 24 hours to accept or decline your booking request.
Q: Can I add more items after the initial booking?
A: Once you complete your booking and check out, you won’t be able to add more items to that order. However, you can create a new cart under the same event to book additional items or services.
Q: Does Go Soirée offer venues for events?
A: At this time, Go Soirée does not offer event venues. Customers are responsible for providing the event location address when booking. This address will be used for the delivery of any services, rentals, or food booked through the app.
Payments & Fees
Q: Will I be charged before all vendors respond?
A: Charges are only finalized once all requested vendors have responded. Each booking request is handled independently. If a vendor declines or does not respond within 24 hours, that item will be automatically canceled and excluded from your final charge. Any accepted items will proceed as confirmed bookings and will be charged accordingly.
Q: Are there any fees besides the booking charges?
A: The total cost shown during booking includes all applicable fees, such as our platform service fee and any taxes. Please review your order summary carefully before completing checkout.
Q: Is my payment information safe?
A: Yes, your payment is processed securely through a PCI-compliant provider.
Vendor Interaction
Q: Can I communicate directly with vendors?
A: Yes! Our platform allows you to chat directly with vendors to discuss details, ask questions, and coordinate your event.
Q: What if a vendor accepts but then cancels later?
A: Vendors are required to notify us as soon as possible if they need to cancel. If eligible, we will issue a refund for affected items in accordance with our Refund Policy.
Q: What if a vendor declines my booking request?
A: If a vendor declines your booking request, that item’s status will be updated. Any other accepted items in the same cart will still be processed and confirmed. Payment is processed separately for each cart and only after all vendors in that cart have responded. Declined items will not be charged.
Q: What if a vendor does not respond to a booking request?
A: If a vendor does not respond within 24 hours, that booking request will be automatically canceled, and you will not be charged for that item. Any other accepted items in the same cart will proceed as normal. Payment is processed only after all vendors in the cart have responded.
Q: Do vendors have a cancellation window?
A: Yes, vendors have a 24-hour window after receiving a booking request to cancel without penalty. Cancellations after this period are subject to our cancellation and refund terms.
Cancellations & Refunds
Q: Can I cancel my booking?
A: Yes, you may cancel your booking in accordance with the Refund Policy. Eligibility for a refund depends on how far in advance you cancel. Please review our Refund Policy for full details on timelines and conditions.
Q: Can I change or cancel part of my booking?
A: Each item or service is booked independently. To cancel or change part of your booking, you must do so for each individual item or service separately. Please note refund eligibility and timelines apply as per our Refund Policy.
Q: Can I receive a refund if I cancel?
A: Refund eligibility depends on timing and circumstances as outlined in the Refund Policy. If eligible, refunds will be returned to your original payment method, typically within 5–10 business days. Please review the Refund Policy for full details.
Event Changes & Feedback
Q: Can I reschedule my event or booking?
A: Please contact the vendor directly for assistance. Rescheduling may be treated as a cancellation and new booking, subject to refund policies.
Q: What if my event date changes after booking?
A: If you need to change your event date, please contact your booked vendors as soon as possible. Changes may require canceling and rebooking, which could affect your refund eligibility based on timing.
Q: How do I leave a review or feedback for vendors?
A: After your event, you’ll have the option to rate your vendors through the app or website. Your feedback helps improve the Go Soirée community!
Support
Q: How do I get help if I have questions or issues?
A: Contact our customer support team via email at support@go-soiree.com.